Ask Premier Wood

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What is the difference between “split” and “whole” products?

Columns and bun feet are offered as whole parts, or split. In applications where the part is to be installed flat up against a base cabinet, for example, a split part is used.

Whole parts are used where the entire circumference of the part is seen, as in the case of an island with columns on two or four corners.

How soon will my products ship?

Most items going UPS Ground will ship within 5 business days, although we make every effort to ship within 48 hours. In order to guarantee shipment within 48 hours the option for expedited shipment must be chosen. These options include 3 day, 2 day and next day air.

Saturday delivery is not available.

Do you ship outside of the United States?

We are currently not able to ship outside of the United States with the exception of Canada. Canadian orders cannot be placed online but must be faxed via our online fax form, to number 704-872-1872, called in to number 800-277-7971, or emailed to info@premierwood.com.

How do I return an item?

All returns must be authorized in advance in order to avoid additional shipping charges. Please contact our office via phone (800-277-7971) or email (info@premierwood.com) for your return authorization number and return shipping address. Most items are subject to a 20% restocking fee and shipping costs are not refundable. No returns allowed after 30 days.

Is there a restocking fee for returned items?

Most items will have a 20% restocking fee for returns.

What species is best for painting?

If you are trying to achieve a smooth painted surface, use a tight grain species such as maple, alder, or poplar. If you want the grain of the wood to show, use an open grain wood such as oak or ash.

What is paint grade wood?

Paint grade is a designation for a tight grain species that will yield a smooth surface after painting, and is economical. Typical paint grade species are soft maple, poplar, birch, and aspen.

What is the difference between a hardwood and a softwood?

Hardwoods are trees that have leaves that they lose in the fall and grow back in the spring. These kinds of trees are referred to as deciduous. They have bare limbs for a part of each year. Softwood trees are referred to as “evergreens”, that is, they do not lose their leaves (needles). The most common softwoods are pine and fir trees.

Hardwoods are denser (harder) than softwoods (exception: aspen). Some of them also exhibit a grainy surface once they are planed smooth. This grain, such as in ash and the oaks, indicates that these are hardwoods. This is not a hard and fast rule however, as poplar, aspen, alder and maple are hardwoods and they have a smooth surface. Knots are generally not permitted in hardwoods used for cabinetry or furniture.

Softwoods are less dense (softer) than hardwoods. The lumber is generally quite knotty. Their surface is smooth after planing. While some softwoods are available clear (no knots), oftentimes knots are desirable, such as in “knotty pine” products. Most pine is sold with knots, and the knots are considered part of its character.